Our Tile Store Policies for Shipping & Returns
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Shipping & Returns

Returns Policy

Connie's Custom Creations offers the following Returns Policy:

Returns are accepted with a 20% return charge.  
EXCEPTIONS: Custom orders or orders of more $200.00. 

I recommend ordering one tile to be sure it's going to work for you.

Items must be returned within 14 days. 

Please feel free to ask if you have any questions.  Shipping costs are not refundable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Send returns to:

131 Cypress Dr.
Pipe Creek, Texas  78063



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place your items in your cart, you can get an estimate of the shipping charges according to your location and the total weight of your order.

Most orders are shipped via US Priority Mail, which takes 2-3 days in transit. 

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